Refund policy

Elloway Return & Refund Policy

We want you to love what you wear. If something isn’t quite right, eligible items may be returned within 14 days of delivery for store credit.

To be eligible for a return, merchandise must be unworn, unwashed, free of odors, makeup, deodorant, pet hair, or other signs of wear, and have all original tags attached.

Return shipping: Customers are responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping method, as Elloway is not responsible for returns lost in transit.

Final sale: Items discounted 30% or more are final sale and cannot be returned or exchanged. Any merchandise specifically marked “Final Sale” is also ineligible for return.

Damaged or incorrect items: Please contact us as soon as possible if your order arrives damaged, defective, or incorrect. We’ll make it right. Please include your order number and photos of the item so we can help quickly.

Once an eligible return is received and inspected, store credit will be issued for the purchase price of the returned merchandise.

Elloway reserves the right to refuse returns that do not meet the requirements above.